SpinStream Refund Policy

Effective Date: [Month Day, Year]

Last Updated: June 18, 2026

This Refund Policy explains how refunds work for SpinStream products and services.

1. General Rule

Because SpinStream products may involve generated records, custom artifact creation, hosting, registry entries, file processing, proof packets, and optional blockchain submission, refund availability depends on the stage of processing.

2. Free Products

Free checklists, free guides, free educational materials, or free trials do not require payment and are not subject to refunds.

3. Standard Proof Records

For a paid standard proof record, a refund may be available if the refund is requested before SpinStream begins generating, sealing, deploying, publishing, or delivering the record. Once a record has been generated, sealed, published, delivered, or made available, refunds may be limited or unavailable.

4. Sealed Artifacts

For a paid sealed artifact, a refund may be available before processing begins. Once SpinStream has generated, sealed, deployed, delivered, or made available the artifact, refunds may be limited or unavailable because the service has been performed.

5. Blockchain-Sealed Records

Blockchain-sealed records are generally non-refundable once a blockchain transaction has been submitted, broadcast, confirmed, or otherwise initiated. Blockchain transactions may involve third-party networks, fees, permanence, and technical processes outside SpinStream’s full control.

6. Technical Failure

If a technical failure prevents SpinStream from delivering the purchased service, SpinStream may, at its discretion, re-run the process, repair the record, provide a replacement record, provide a credit, or provide a refund.

7. User Error

Refunds may not be available for errors caused by inaccurate user-submitted information, incorrect files, incomplete rights information, mistaken purchases, duplicate submissions, or failure to review details before submission.

8. Infringing or Policy-Violating Submissions

SpinStream may deny refunds where a record, upload, or purchase involves infringing content, unauthorized materials, fraud, impersonation, false claims, abuse, illegal content, or violation of SpinStream policies.

9. How to Request a Refund

To request a refund, contact: [[email protected]]

Include your name, email used for purchase, purchase date, product purchased, transaction or receipt reference if available, and reason for the request.

10. Processing

Approved refunds will be returned through the original payment method where possible. Payment processors may take additional time to complete the refund.

11. Changes

SpinStream may update this Refund Policy from time to time. The policy in effect at the time of purchase generally applies to that purchase unless otherwise required by law.